Privacy Policy

1. Who We Are

Chase Distribution is a trading name of Susan Higgs Creative Ltd. We are the data controller for the personal information collected through this website. You can contact us at info@chasedistribution.co.uk.

2. What Information We Collect

When you use our website, we may collect:

• Your name, email address, phone number and company name when you submit a form
• Your VAT number if provided
• Details about your business and sales channels
• Technical data such as your IP address, browser type and pages visited

3. How We Use Your Information

We use your information to:

• Process and review wholesale account applications
• Respond to corporate gift enquiries and provide quotes
• Communicate with you about orders and services
• Improve our website and services

We will never sell your personal information to third parties.

4. Legal Basis

We process your personal data on the basis of legitimate interest (to respond to your enquiries and manage business relationships) and consent (when you submit a form on our website). You can withdraw consent at any time by contacting us.

5. Data Sharing

We may share your data with trusted service providers who help us operate our business, such as email delivery services. We will never share your data for marketing purposes without your explicit consent. All service providers are required to handle your data in accordance with UK GDPR.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If your wholesale application is declined, we will delete your data within 6 months unless you ask us to keep it on file.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, email us at info@chasedistribution.co.uk.

8. Cookies

This website uses essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. By using our website, you consent to the use of essential cookies.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

If you have any questions or concerns about this privacy policy, please contact us at info@chasedistribution.co.uk.